Feedback Is a Two-Way Street

Maybe it's because I work in the marketing industry, but whenever I receive a request for feedback, I always respond and relate my experience. Sometimes the experience was a terrific one; for example, when housekeeping at the New Yorker Hotel in Manhattan found and returned the phone charger I'd left in my room. Or it may have been a poor one, as at a Washington hotel that couldn't get any of my food orders right during my week-long stay.

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