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Confirmit Alerts Management Console

Improve Customer Experience with Alerts Management

There will always be occasions when customer experience of your business is not as positive as you would like it to be. In these cases, you need to be able to act quickly. Failing to respond only compounds the issue, producing one poor customer experience after another.

Confirmit’s Alerts Management Console provides you with the customer experience software you need to escalate and manage individual customer experience cases. When a customer uses your feedback survey to report a poor experience, request contact, or any other criteria that you define, the relevant information is sent directly to the console, while an e-mail alert goes to the person best placed to handle the issue.

The Confirmit Alerts Management Console helps you to drive action from your customer experience management program, helping you to strengthen those experiences, retain customers, and motivate employees.

Retain Customers

Retain Customers with Customer Experience Software

Unhappy customers don’t always complain. Often they just...

leave you for a competitor. The Alerts Management Console tells you immediately that a customer is displeased, and includes all the data your team needs to re-contact the customer and resolve the issue.

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Context to Prioritize

Put Customer Experience in Context 

In a vacuum, the value of customer experience feedback can be lost....

To regain that value, you can integrate Confirmit with your customer database. This helps you to prioritize cases by segment, product type, or customer value, so you can focus on the areas with the largest potential gain.

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Understand Comments

Understand Customer Experience Feedback

Whether you gather customer experience feedback through Web surveys,...

IVR (Interactive Voice Response) surveys, or a combination of both, the console provides an immediate grasp of the facts you need. You can listen to and transcribe comments from an IVR survey and read open text responses from Web surveys.

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Positive Actions

Positive Action

Use alerts to identify your best performing staff. You can...

then acknowledge them for generating positive customer experiences. Send alerts to department heads to enable them to recognize and reward their teams, improving motivation and helping to create a culture where feedback is appreciated, not feared.

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Differentiate your business

Differentiate Your Business with your Customer Experience

Re-contacting customers quickly to resolve individual issues...

helps you to build a reputation for taking customer feedback and customer experiences seriously. This provides a real differentiator in industries where products and pricing are increasingly homogenous.

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