Confirmit’s foundations are embedded in the provision of first-class Web interviewing software. The functionality and design capabilities that Confirmit offers enable you to develop and conduct sophisticated Web surveys that are easy to use and intuitive. This enables you to provide the best possible experience for your respondents, maximizing potential for completion.
Confirmit Professional combines advanced Web interviewing features with an easy-to-use, modular design, enabling you to set up and execute your Web projects quickly, and with minimal training.
The sophisticated design capabilities within Confirmit Professional enable you to develop surveys that suit the needs of your respondent groups, maximizing your opportunity to gain accurate feedback.
Confirmit Horizons extends your Web interviewing capabilities further with the introduction of ‘Survey Widget’ and polling functionality, enabling you to embed surveys into other Web pages.
Confirmit Express offers many of the same sophisticated features as Confirmit Professional for quick, tactical surveys. It opens up the opportunity for staff across your organization to conduct Web-based surveys for ad hoc projects, without any training requirement.
With the introduction of Confirmit Horizons, you are able to take advantage of sophisticated telephone interviewing capabilities from within the Confirmit platform. Our robust CATI (Computer Assisted Telephone Interviewing) module is built on the proven foundations of Bellview Fusion, and can be used with or without the Hosted Telephony solution also incorporated within Confirmit Horizons.
The CATI capabilities of Confirmit Horizons offer your respondents greater choice when completing surveys, give you tighter supervisory control of your interviewers and respondents, enable monitoring for quality control, and provide support for call center management and expansion.
Confirmit also offers two stand-alone products for telephone interviewing: Bellview Fusion, for mixed-mode Web and telephone programs, and Bellview CATI.
Bellview Fusion is an award-winning mixed-mode data collection system that combines CATI and Web-based data collection. Based on over 20 years’ experience in both the telephone and Internet research fields, the system is designed to maximize response rates, make data collection faster and more efficient, and provide simpler survey management and reporting.
Bellview CATI is a highly-scalable system that is able to handle the most complex surveys and the largest call center activity requirements. In addition, it centrally manages every function of your telephone interviewing process, providing you with more efficient telephone research processes, a higher quality of interviewing, and more accurate survey results.
The Confirmit CAPI (Computer Assisted Personal Interviewing) module is an ideal solution for field-based research, enabling you to engage in feedback and research programs regardless of where your respondents are located.
It provides your field force with access to the same sophisticated survey capabilities offered by Confirmit’s online solutions. These include multimedia question options, complex survey logic for questionnaire routing, advanced quota control, and multiple language options.
Using Confirmit CAPI, you are able to easily allocate work to your field interviewers and maintain supervisory control over all your field projects. As a result, you are able to improve field productivity while keeping control over data security.
Confirmit Kiosk is an add-on to the core Confirmit platform which enables you to gather timely feedback from respondents via stations placed at relevant target locations, such as hotels, stores, or transport centers. Ideal for conducting product or service testing surveys, Confirmit Kiosk allows you to gather instantaneous market insight at a time and place most convenient for your respondents.
Confirmit’s powerful CAPI API extends the functionality of your CAPI operations, allowing typical CAPI management operations to be automated or integrated with third-party systems. It also provides better communication regarding the status of field interviewers.
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Confirmit Horizons introduces the concept of true, multi-channel interviewing to the Confirmit platform. As well as being able to offer survey completion via a choice of individual online and offline channels, you can switch your respondents between available channels during the course of an interview.
With this capability, you have the maximum opportunity to gain feedback from respondents in a way, and at a time, that suits them best. This enables your organization to become more flexible and agile in responding to customer requirements, and deliver a richer survey experience.
Contact via the Internet or telephone is not always the most appropriate way to reach your target respondent groups. There are still many applications for which paper questionnaires are the most effective method of gathering feedback—around one third of all surveys are still performed on paper.
As a result, scanning technologies to process data gathered in this format remain a core tool for many Market Research organizations around the world. To answer this need, Confirmit offers Bellview Scan, a tool developed specifically for Market Research data.
Bellview Scan has been proven to increase productivity by supporting multiple scanners and handling multiple jobs at any time. As a result, you can process even the largest and most complex paper-based surveys faster, deliver a higher level of service to customers, and give access to survey results more quickly.
Like all Confirmit solutions, Bellview Scan has been designed to become a part of your overall research function, reducing your total cost of ownership by making your survey processes as effective as possible with a minimum investment in hardware, software, and training.