Security and Stability

Secure and Scalable Survey Solutions

By choosing Confirmit software, you benefit from the assurances that come with the highest levels of data security and compliance with regulatory standards. You also gain access to a system that is fully scalable, meeting your needs now and as they grow.

  • Security
  • Stability

Industry-Leading Security Levels

The Confirmit platform incorporates an extensive range of security measures covering all aspects of the survey creation, data collection, analysis and reporting processes.

The security and confidentiality of your respondents and the data you gather from them is protected via user access protocols, the separation of respondent and response data, sophisticated password functionality, and Secure Socket Layer (SSL) technology.

At the same time, security for your survey authors is provided by strict access protocols, project level permissions, log-in controls, and a range of complex password functionalities.

To protect all the activities you conduct with the feedback or survey data you collect, Confirmit supports encrypted file transfer (PGP encryption). This is critical for secure data exports, report exports, respondent uploading, and other data transfers with third party databases. FTP is also supported to automate the file transfer process.

To prevent potentially malicious code, Confirmit provides a Script Checker that will indicate code that needs to be excluded from, or amended in, your surveys. If you operate very strict server environments, it is possible to HTML encode all textual elements.

Furthermore, to prevent your organization’s survey e-mails from becoming listed as spam, Confirmit provides a Mail Authentication security layer.

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Extensive Scalability to Meet your Changing Needs

The range of projects being conducted using the Confirmit platform, and the many types and sizes of organization that rely on it for their survey and feedback processes, demonstrate the true scalability of the solution.

Confirmit is used by customers with as few as two or three survey projects per year to those with several thousand; and by those with a few thousand respondents to those with millions. This scalability is shown in the chart below, illustrating up-time performance and growth measured in completed interviews.

This level of scalability is the result of our focus on developing software based on the following:

  • Microsoft SQL Database.
  • Unique database per survey.
  • Complete stateless design.
  • Caching in ASP.NET.
  • Hardware load balancing across multiple servers.

These features ensure that your business performance requirements can be met now, and as they change in the future.