Enterprise Feedback Management (EFM)
for Property and Casualty Insurance

Can you beat 'pure price competition' by listening to customers?

For Property and Casualty Insurers, this is a critical question as the current trend of differentiating on the basis of price means that customer acquisition is often a loss-leading exercise. Policy renewal often presents the first opportunity to realize a Return On Investment.

The challenge is to avoid a poor customer experience that, well in advance of the expiration of their policy, can turn customers away from renewing their business with you.

Confirmit Enterprise Feedback Management (EFM) for Property and Casualty Insurance allows you to measure, monitor, and react to important customer attitudes at key ’Moments of Truth’ throughout their relationship with your business.


A Top-5 Insurance Company integrated Confirmit EFM as a Continuous Process Improvement tool to improve their claims process, augment their reputation, and retain customers.

Some of the benefits that Confirmit EFM will uncover for your customer programs include:

• Increase your ability to acquire new customers and increase referrals - from the quote process through to completion of application forms - by identifying opportunities that increase your success rate.
• Reduce customer attrition by proactively encouraging policy holders to describe their experiences with your claims department - whether positive or negative - dramatically improving their customer experience.
• Increase your ability to cross-sell other products and offers by soliciting and acting upon customer attitudes during outbound communications.

In addition to the Key Performance Indicators (KPIs) you may already measure, with Confirmit EFM you can create dashboards that deliver the Key Attitudinal Indicators™ (KAIs) for a forward-looking view of the leading indicators into your business.

You know what has happened, but do you know why and what is likely to happen next?

With KAIs you can link your transactional data with customer feedback for a Balanced Scorecard to complement the KPIs you already monitor.  

Learn more about KAIs and how Confirmit EFM will improve performance in the areas that matter most to you:

• Beyond KPI - 'Key Attitudinal Indicators™' for your business.
• Confirmit EFM for customer facing operations.
• Confirmit EFM for your employee programs. 
• Confirmit EFM throughout your Product/Brand Lifecycle.